FAQ's

About Bactosure

What technology does Bactosure use for testing?

Bactosure’s technology is a compact laboratory grade incubator and test media to grow organisms to a detectable level. Optical sensors monitor the sample every few seconds and precisely detect a positive result. The device estimates the initial bacterial population based on the speed at which  detection happens. The faster the detection speed, the higher the initial bacterial population.

How does Bactosure's testing technology differ from traditional water testing methods?

Bactosure has automated, or improved, almost every control found in laboratories. This ensures the reliability of the test result. Automating the process:

  • allows a customer to find out the result as soon as a positive result is detected. No need to wait for a laboratory technician to check the sample after 18 or 24 hours.
  • removes human error from reading the result.
  • allows results to be impartially reported to regulators even though the customer runs the test.
Can accredited labs use Bactosure's testing methods for official water quality reports?

Bactosure is currently undergoing accreditation by IANZ as a water microbiological laboratory. 

Is Bactosure's testing process environmentally friendly?

Bactosure uses sustainable practices to reduce our carbon footprint and reduce waste. For example, the sample plastic bags provided utilises 90% less plastic and 95% less shipping volume than other sample containers.

How does the Bactosure simplify water testing for water suppliers?

Our innovative solution has delivered a device that offers a one-button operation for testing, making it user-friendly for water suppliers to conduct regular and reliable water assessments.

Is Bactosure an accredited laboratory?

Bactosure is currently undergoing accreditation by IANZ as a water microbiological testing laboratory. 

Our technology can be used for operational purposes, but not for regulatory compliance until we achieve full accreditation.

Which countries can use Bactosure?

Bactosure is currently operating in New Zealand and Australian markets, however, we can support shipments to customers in the Pacific Islands, excluding Hawaii.

How do communities benefit from Bactosure's water testing data?

Communities benefit from the increased speed to detect harmful bacteria and the ability to take timely action in response to water quality issues, improving public health outcomes.

What kind of support and resources does Bactosure provide to ensure effective water testing?

Bactosure offers comprehensive support including training, customer service, and educational resources to ensure users can effectively utilise its testing solutions.

Device Operation

How does Bactosure's device comply with international standards for water testing?

Bactosure’s testing meets the World Health Organisation limits for detecting E. coli and total coliforms of <1 colony forming unit (CFU) per 100mL. This limit for microbiological contamination is used in almost every country including Australia, the European Community, New Zealand and the United States.

How does the device differentiate between E. coli and total coliforms in its testing process?

Bactosure uses a test media that turns the sample yellow in the presence of total coliforms and fluorescent in the presence of E. coli. The device is equipped with sensors to automatically distinguish between E. coli and total coliforms, providing precise and targeted water quality assessments.

What is the minimum detectable concentration of E. coli that the device can identify in a water sample?

The device can detect E. coli at concentrations of only 1 colony forming unit (CFU) per 100mL, adhering to the stringent detection thresholds set by health and environmental agencies.

How do I collect a sample for testing using the device?

Follow the step-by-step instructions provided in the Device Operating Manual, starting from ensuring a clean area to inserting the sample bag into the device.

How do I set up the device for the first time?

Initial setup instructions include charging the device, powering it on, and following the on-screen setup guide, which will walk you through the necessary steps to prepare the device for its first use.

In what ways can the device operate in areas with limited internet connectivity?

The device is equipped with options for offline data storage and later syncing, ensuring it can function effectively in areas with unstable or limited internet access. Bactosure provides final reports after data has been sent to our server.

What should I do if the device displays an error message during operation?

Refer to the device’s manual or troubleshooting guide, which provides detailed instructions on addressing common error messages and recommended actions.

How does the Bactosure simplify water testing for water suppliers?

Our innovative solution has delivered a device that offers a one-button operation for testing, making it user-friendly for water suppliers to conduct regular and reliable water assessments.

What steps should be taken if the device displays an error message?

Refer to the troubleshooting guide in the manual, which provides solutions for common problems. If still not resolved, the best approach is to contact the support team

How should the test media be stored?

Store the device in a cool, dry place away from direct sunlight. The ideal conditions for the Colitag test media is between 4 and 8 degrees celsius but you can store it between 2 and 30 degrees celsius.

How should I maintain the Bactosure device?

Regularly clean the interior chamber and the outside of the Bactosure device with a 70 percent alcohol solution. 100 percent alcohol solutions are not as effective at inactivating bacteria so only use a 70 percent alcohol solution. Avoid bleach or other chemical cleaners.

 

Every 6 months you will be prompted to perform an ice point check. This ensures that the internal temperature sensor is working correctly.  Just fill the chamber with crushed ice, add water and follow the instructions on the screen.

Can I view my test results online with Bactosure?

Yes, Bactosure provides instant results on the device, website and mobile app for easy record-keeping. Once the test is completed, Bactosure provides the option for downloading a Provisional Report. You can download or view the Final Report once the Bactosure team has verified the test data and approved the report.

How do I interpret the results from the device?

Results are displayed as either a “Most Probable Number (MPN)” or “Negative” for E. coli and total coliforms, with further details provided in the manual for understanding health risk scores.

Can the device be used for specific testing needs or parameters beyond E. coli and total coliforms?

While primarily designed for E. coli and total coliforms, Bactosure is continually evolving its technology and may offer customisation or additional testing parameters to meet specific user needs.

How does Bactosure handle software updates and technology upgrades for the device?

Bactosure updates firmware “Over The Air” using wifi or via bluetooth connected to our mobile app. Bactosure’s continuous technology enhancements ensure that all devices remain up-to-date with the latest features and functionalities.

Pricing & Subscription

What are the pricing options for Bactosure's testing services?

Pricing is available here [hyperlink]. Pricing is made up of four components:

  • An initial setup fee. This is a one-off cost per device.
  • A three month subscription amount based on the number of tests needed. Subscriptions come in packs of 4, 10 or 25 tests per 3 months. Each device must have at least one active subscription.
  • Any accessories or additional test packs that you order. These are one-off costs.

Shipping costs.

What happens if I exceed the number of tests allocated in my subscription plan?

Customers can upgrade or downgrade the number of tests in the subscriptions for the next 3 month period. If you need to purchase more tests, then you can buy packs of 4, 10 or 25 tests. These tests have a minimum shelf life of 6 months.

Can I cancel or change my subscription plan at any time?

You can cancel your subscription plan up to 5 business days before the end of your subscription. 

Does Bactosure offer any trial periods or sample testing options for new customers?

You can get started with 4 free E. coli and total coliform tests – just pay the one-off setup and shipping costs. You can keep the testing device for up to three months and return it to us if you don’t want to continue a subscription.

How does Bactosure handle subscription renewals?

Bactosure subscriptions auto-renew for convenience, with notifications sent in advance, allowing customers to make any necessary adjustments or cancellations.

Are there any discounts available for non-profit organisations or educational institutions?

Bactosure supports community health and education by offering special discounts to certain non-profit organisations and educational institutions. Contact us for a promotional code here.

What payment methods does Bactosure accept for its subscription services?

Bactosure accepts various payment methods, including credit cards and direct bank transfers, to accommodate the preferences of all customers.

How do communities benefit from Bactosure's water testing data?

Communities benefit from enhanced water safety awareness and the ability to take timely action in response to water quality issues, improving public health outcomes.

What kind of support and resources does Bactosure provide to ensure effective water testing?

Bactosure offers comprehensive support including training, customer service, and educational resources to ensure users

can effectively utilise its testing solutions.

Data Handling & Reporting

How does Bactosure ensure the secure transmission and storage of sensitive water quality data collected by its devices?

Bactosure employs advanced encryption and secure data storage solutions to protect the confidentiality and integrity of water quality data transmitted by its devices.

Does Bactosure report results to regulatory authorities?

Bactosure treats all data as confidential. We may provide this data to third parties with your consent or if required to by law. In New Zealand, Bactosure must report positive E. coli and total coliform results in drinking water to Taumata Arowai.

How do customers access report test results using Bactosure's technology?

Customers can access reports directly through Bactosure’s web and mobile platforms. This offers user-friendly interfaces for data entry, analysis, and report generation.

What measures does Bactosure take to ensure data security and privacy for its users?

Bactosure employs stringent data security protocols to protect user data, giving users control over their data and ensuring compliance with privacy standards.

How can water suppliers integrate Bactosure's testing results into their existing water quality management systems?

Bactosure’s testing results can be integrated into water suppliers’ management systems allowing for seamless monitoring and analysis. Contact us to find out if your platform is supported.

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